Wow I loved every single freaking thing about this book I could relate to Maddy like she was an older me, someone who loves Zac Efron because trust me, I LOVE Zac Efron and a night in watching reality tv And Bridget Jones being one of my favorite movies, I fell in love with Maddy s Bridget esque personality, never being able to get things to go exactly her way There were parts where I would find myself laughing out loud and other times cheering Maddy on in her trials as a call center gal This book is full of hilarious moments in the everyday life at a call center The workers at the call center are all crazy and lovable in their own way, from a hunky Belgian to a Vietnamese gay best friend What I also loved was how nothing ended up happening perfectly Maddy goes through trials and things take time to happen, just like real life I just wanted to keep on reading every second so t Finally, it s over But only after the unnecessary wrap up chapter.
This book was the epitome of telling rather than showing It s rare for me to give a book one star, but the writing was that bad It was like the author went let me throw in as many pop culture references as possible, and then spent the next two paragraphs explaining the jokes and remarks She even had a scene on Michigan Ave at Thanksgiving that failed to evoke any emotion Chicago is an amazing city and after they light Michigan Ave, the area is so vibrant We were told there were lights but weren t put into the scene at all.
It could have started with Dear Diary, because it was like reading someone s enhanced journal entries you know, when the bones of the incident are the same but the journaler puts down how they wish they would have handled it rat Jones S Diary Meets The Office Madison Lee Is A Fresh College Grad, Ready To Take On The World Of Print Media But She Has Zero Luck Landing A Job Unemployment Is At Ten Percent And On The Rise Desperate And Left With No Other Options, She Accepts A Position As A Service Rep At A Call Center In Pocatello, Idaho At The Lightning Speed Call Center In Spudsville, Maddy Plunges Into The Wild And ò Confessions of a Call Center Gal ß Download by ë Lisa Lim Dysfunctional World Of Customer Service Where Sales Is Prided Over Service And An Eight Hour Shift Is Equivalent To Eight Hours Of Callers Bashing Her Over The Phone Oh Sure, The Calls Are Bad But Maddy Manages To Find Humor On The Phone And Off The Phone And With All The Salacious Drama Behind The Calls, There Is Never A Dull Moment At The Lightning Speed Call CenterLately Maddy Has Been Pining For Her Smolderingly Gorgeous Co Worker Mika Harket Now Things Are Heating Up On The Phone And Elsewhere Don T Hang Up On This Novel Working At A Call Center Has Never Been This Garish Or This Delightful DISCLOSURES If You Find Politically Incorrect Shows Like The Office, South Park And Chelsea Lately Detestable, Juvenile And Offensive, Then This Book Is Probably NOT For You As soon as I read the synopsis I knew this was going to be a humorous, light hearted read It did not disappoint We first meet Madison, Maddy for short, who is unemployed and looking for a job with her best friend Karsynn They both get jobs working for a call center and that s where the hilarity ensues They soon realize that the call center is like a war zone, full angry customers squawking in their ears and nazi bosses looming over their shoulders The one bright spot of the workday is Mika, a guy who s not only nice but nice to look at Maddy is instantly drawn to him Will she be able to snag her man or will she be doomed to admire him from afarand will she ever escape that darned call center I absolutely adored the characters in this book You can easily envision being friends with each and every one of them Especially Maddy, she s like your witty, sarcas Author Lisa Lim has hit it out of the park with a slice of life novel of the entertaining and some times oh so relatable life working in a service related job Madison Lee, Maddy has problems finding work and finally finds a place where she and her friend can go and get training in working for Lightning Speed in the call center to assist customers with problems with their Internet They soon find at the end of their training for the position that they must not only assist the clients, they must also try to sell products to every single person they speak too Not quite what they had planned, selling other services to those calling in, irate already because their computers aren t working the way they feel they should Some times helping customers that don t even know what a desktop is I ve found so many places in her book where I could absolutely relate with the Heaven help me this book was awful, I m officially calling it quits 22% into it Any book that gives the quote I farted I tooted I got electro toot ted deserves to be shelfed ✓ Confessions of a Call Center Gal Ä Maddy is a recent college graduate and having trouble finding a job So, she heads to rural hey it seems rural to me at least of Idaho to visit her best friend from College During her visit Maddy and Kars end up each landing jobs at the Lightning Speed call center and Maddy is staying The book is written from Maddy s view and follows her through training and onto the phone We learn about the friends that Maddy makes of the coworkers around her and gives us a little insight into the callers that Maddy gets to help As she grows as a call receiver at a call center and the stigma that goes with that in her personal life Then there is Mika her friend at the call center, but maybe there could beI was asked to review this book by the author and little did she know at the time, this is kind of a great book for me to review Aft I am one of those people who has been bemoaning the fact that good chick lit is almost gone Fortunately, I do, on occasion, come across a book that I somehow missed in my quests for all things chick lit and Confessions of a Call Center Gal is certainly one of those books Firstly, although I have never worked in a call center, I have always wondered what it must be like In my role as a Human Resource Manager, I have had to hire several people during my career, but I have always shied away from positions where I would have to deal with call center hirings and, after reading this book, I will definitely be staying away The author does a wonderful job of showing us the real reality behind working in this type of environment and she does it with honesty and humour I found myself laughing



I hope the 0.
99 I put into Lisa Lim s virtual pocket is used for writing lessons If not, I want it back.
Lim s plot, full of holes, should have been marked for 20 somethings only because only those of her generation are privy to the huge percentage of slang she uses in and out of dialog The vocabulary otherwise was non creative How can one know when one furrows their own brow And here s my personal beef, as if Lim s atrocious writing wasn t enough Where IS her editor my husband asked At the very end, where she Maddy there is hardly any fiction in this fiction climbs onto her unsteady soapbox and begins spewing of the EVIL that lies within the call center environment, it hit a nerve Call center environments are I have to say I absolutely adored this book despite putting in crazy hours in work just recently, juggling guests, kids end of school events and trying to fit far too much into a far too short day, I found myself reaching for my Kindle, and this book, even when I could barely keep my eyes open The beauty ofand the Kindle, is a chance to read books from authors that may otherwise remain hidden In this case, this author deserves to have her name out there so this and future publications do not get overlooked I loved this book because it was real and relatable So many traditional chick lit books tend to go off on a tangent to a life many of us will never have Bond Street and Fifth Avenue are not a regular part of my routine However, leaving col

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